Department of Tourism and Hospitality
Student
Handbook
Office: ........V226 (
Phone: 718 368-5143
Fax: 718
368-4880
Web Site: www.kbcc.cuny.edu/academicDepartments/tah/index.htm
Welcome to the Department of Tourism
and Hospitality
On behalf of
the faculty and staff of the Department of Tourism and Hospitality (TAH),
I am pleased to welcome you to our department.
We hope you have a productive and exciting experience at
This handbook
contains valuable information to facilitate your achievement of academic and
professional excellence as a student in our department. Please keep this as a reference throughout your
time at Kingsborough. It is a supplement
to the College Catalog and the College Student Handbook. Information in this handbook is subject to change.
Changes will be published as they occur.
Professors in
the Department of Tourism and Hospitality make a concerted effort to get to
know their students and take an interest in their success. That will be important as you make progress
through the program. If you are having
difficulty in a course, be sure to seek the advice of one of our knowledgeable
and caring faculty members.
This Handbook
is on the Department website at www.kbcc.cuny.edu/academicDepartments/tah/index.htm. You can download a copy of this handbook and
check on other important and interesting information related to your education
and career.
Professor Stuart Schulman, Ed.D.
Chair
|
Department of Tourism
and Hospitality Faculty |
|
|
Prof.
Christina Anfolisi
|
Prof.
Laurel Marshall* * Indicates
Full-time |
|
Emeritus Faculty: |
Department Staff: |
1. The Handbook,
Its Purpose and Use
2. Mission Statement
and Philosophy
3. The Tourism and
Hospitality Industry
4. Departmental
Learning Outcomes
5. Assessment/Technology/Writing
6. Course Requirements
(College and Department)
7. Sequence and
Advisement/Using E-sims
8. Additional Graduation
Requirements
10. Tourism and
Hospitality Course Descriptions
12. Additional
Departmental Activities and Certifications
16. Finding Help
Around the College
18. Department
and Faculty Offices and E-mails
19. The Institute
for Virtual Enterprise
20. Mission Statement
of Kingsborough Community College
Purpose
This handbook is a result of reflecting on many of the questions that have been asked of the TAH faculty over the years and has been
created to guide you through the process of reaching the goal of earning your
degree. This document has been created to provide you with information about courses,
expectations, procedures, and policies of Kingsborough Community College (KCC)
and the Department of Tourism and Hospitality. It offers guidance as to how to proceed in situations
you will face during your time at KCC. It provides direction for you to follow in planning
your registration for courses as you proceed toward graduation. It shows you how to be a full member of the
TAH Department community. It offers
some advice about the best ways to prepare yourself
for a career in the exciting tourism and hospitality industry. It is not meant to
be a substitute for faculty advisement but it can, if used properly, anticipate
and answer many questions you may have along the way.
The document makes special reference to learning outcomes. These are the specific knowledge and skills
you are expected to achieve in each course and in
the program. They
will be provided by your professors at the start of the term. To be successful, you will have to demonstrate
that you have achieved these outcomes according to very specific measurement
tools determined by the professor and the department. You may be asked on
surveys about your perceptions of progress in the department learning outcomes.
Answer honestly since the responses will help
the faculty evaluate curricula and teaching strategies.
Use
First, it is important that you read the Handbook thoroughly. Once you have read it, you should refer to it
frequently. If you have questions,
ask them. TAH faculty members have many of the answers or can refer you to
publications or other college officials who can guide you. You should keep the Handbook as long as you
are a student at Kingsborough.
Use the Handbook as a guide when choosing courses and the checklist for
keeping track of your progress. Be
aware of the requirements for graduation including courses, the CUNY exams such as those in reading, writing and mathematics
and the College Proficiency Examination (CPE), applying for graduation, and
other requirements. Please note that
throughout the document, there is an emphasis on your active role in achieving
the learning outcomes for each TAH course and for the program as a whole.
While this Handbook and members of the faculty can provide you with
guidance, you are the most important factor in your education.
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Table of Contents
Departmental
Mission Statement
The
Department of Tourism and Hospitality at
Back to
Table of Contents
The
Tourism and Hospitality Industry
Sources: Travel
Industry Association of
These statistics
mean that there are career and internship opportunities out there for you.
But, to be prepared to work in this exciting industry, you must have
a knowledge of the world and the industry, understand and be able to provide
excellent customer service, have strong business and technology skills, be
able to do research, know a little psychology and be able to network and get
along with people. The Department of Tourism and Hospitality will
provide you with the opportunity to learn and perfect these skills. However, how much you know and the level of
your skills is up to you!
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Table of Contents
| Career
Opportunities These represent the broad scope of career titles available in Tourism and Hospitality |
|
| Airlines Directors, managers, Reservationists, Ticketing and Gate Agents, Customer Service Representatives, Clerical Support, District Sales Representatives, Flight Attendants, Dispatchers, Rate Desk Agents, Crew Schedulers, Human Resources. Airport
Operations Car
Rental Companies Rail
Travel Conventions
and Meetings Visitor
Bureaus On-Line
Travel Providers Motorcoach
Operators |
Cruise
Industry
Tour
Operators Travel
Agency Operations
|
Departmental
Learning Outcomes
With the proper
effort and attention to assignments, projects, lectures, and class participation,
students graduating with an Associates in Applied
Science (A.A.S.) degree in Tourism and Hospitality will achieve the following
learning outcomes and goals:
The Department of Tourism and Hospitality is committed to assessing the
progress made by its students. As a
result, in addition to the general department goals and outcomes listed on
the previous page, you will be provided with the
expected learning outcomes for each course in the department. You will receive these at the start of the semester
as part of the course outline and syllabus. During the course, you will
be asked to demonstrate that you have achieved the outcomes. Remember, you are in control of your learning.
It is vital that you do all assignments to the best of your ability,
participate in class, do well in examinations, and make every effort to learn
what is expected of you.
You may be asked to answer survey questions
about what you have learned and demonstrate the progress you have made in
the program.
Technology
The use of computers, computer software and the Internet are important parts
of your education and your preparation for a career in tourism and hospitality.
Many TAH courses use technology for research, as classroom strategies
or for assignments. It is vital, therefore, that you become familiar
with commonly-used software packages such as Microsoft
Office and with specialized, TAH-related, software that is used in several
classes. You should always have a blank
disk or a USB pen/keychain drive with you to save your work.
In addition, email is often used as a means of
communication between students and faculty and among the students in your
class. It is important to note that
email is public information. Unlike
writing to your friends, the email used at Kingsborough is to be considered a professional means of communication.
Writing
Many TAH courses are designated as Writing Intensive.
That means that you will be expected to write extensively in both formal and informal
assignments. It has been our experience
that many students at Kingsborough have difficulty in writing their ideas
in acceptable business fashion. The
writing intensive courses offer you the opportunity to write more, revise
your work, and improve your writing skills. You may seek additional help in the
Honors Program
You may petition
your instructor to have your courses designated as an honors program.
Of course, this designation will result in additional research and
other work. However, the honors designation
is also indicated on your diploma.
Students seeking an honors option must be referred
to the Department Chair.
CUNY Online
Some courses are taught partially through the Internet,
using CUNY Online, which uses BlackBoard ® as its
course management system.
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Table of Contents
Course
Requirements for the A.A.S. in Tourism and Hospitality
TOTAL CREDITS=60
COLLEGE
REQUIREMENTS
1. Passing scores on the CUNY/ACT in
2. ENG 01200
3. ENG 02400
4. HPE 01200
5. Group Requirements: 13 CREDITS
A minimum
of three credits each in Groups I-IV from three different groups
Group I: Performing and Visual Arts
Art - Music -
Speech - Theatre Arts
(Excluded are Art & Music Studio, Theatre Production & Technique
courses)
Group II: Language and Literature
Foreign Language
- Literature - Philosophy
Group III: Social Sciences
Economics - History
- Political Science
Group IV: Behavioral Sciences
Anthropology -
Psychology - Sociology
Group V: Mathematics and Sciences 4 credits
Biological Sciences - Mathematics & Computer Science - Physical
Sciences
DEPARTMENT
REQUIREMENTS
All Majors MUST TAKE:
TAH 1 Introduction to Tourism and Hospitality
TAH 2 Destination Geography
TAH 17 Tourism and Hospitality Technology
TAH 18 Case Studies in Tourism and Hospitality
TAH 19 The Business of Tourism
and Hospitality
TAH 90 The Virtual
TAH 91 Professional Portfolio
(TAH 09100)
TAH 92 Field Experience in Tourism and Hospitality
Fundamentals of Business (BA 01100) or Entrepreneurship (ES 05100)
Principles of Marketing (BA 01400) or Salesmanship (RM 03300)
Introduction to Computer Concepts (BA 60)
PLUS
EITHER A OR B BELOW
A) FOR MAJORS WITH CONCENTRATION
IN TOURISM:
Students must take two of the following courses:
TAH
12 Tourism Entrepreneurship
TAH 15 Cruises and Specialty Markets
TAH 65 Airport and Aviation
Management
TAH 82 Airline and Airport
Security
B) FOR MAJORS WITH CONCENTRATION IN HOSPITALITY:
Students must take two
of the following courses:
TAH 22 Front Office Operations
TAH 41 Introduction to Meeting Planning
TAH
43 Event Catering Management
TAH 72 Restaurant and Food Service Operations
Electives
Students may elect to take
additional department electives consistent with their career and transfer
goals. Electives include: TAH 51, Interpretive
Guiding; TAH 52, Internet Applications
in TAH; TAH 71, Introduction to Professional Food Service, TAH 73, Cultural
Foods: The Geography of Food and Wine; TAH 74, Menu and Dining Room Management.
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TAH
1 is a prerequisite for all the other TAH courses. Therefore, as a general rule,
it is recommended that you take TAH 1 and TAH 2 in your first semester.
TAH 91 and 92 should be taken in your last semester and TAH 18 before you
take the CPE examination (see below). You
may take the other courses in any order. While TAH courses are offered during both day
and evening hours, not every course is offered every term or at the hour you may want them.
You must be advised by a member of the TAH faculty before
registering each semester. Advisement
does not guarantee a seat in each course; it simply checks whether you are
on the right path to your personal and professional goals. After advisement you
must register using e-sims or in person based on
the instructions provided by the office of the registrar. In the event you have a problem registering
on the Internet or in person, call (718-368-5143) or visit the department
(V226).
Sometimes
courses are closed due to over-subscription or cancelled
due to under-subscription. The
best defense against both is to be advised
and register as early as possible. In
the event a course you have been advised to take
is closed or has been cancelled, contact an advisor or the department for
alternate suggestions.
Occasionally,
courses required for graduation are unavailable at registration. In this case, see an advisor. An appropriate substitution may be made where possible.
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Evening/Weekend Courses
The TAH department offers a variety of classes from
E-sims stands
for the Electronic Student Information Management System. With e-sims
you can view your unofficial transcript, search for seats in courses, register,
and print your bill. To do this you'll need a pin number from the registrar, which comes by
mail or is available from A-101. Before
each registration period a variety of e-sims workshops
are offered by the
Additional Graduation
Requirements
Math Skills Test and the CUNY/ACT in
Students must
achieve a passing grade on the Math Skills Test and the CUNY/ACT in
Developmental Courses
Students who
do not achieve a passing grade in the Math,
CUNY Proficiency Examination
(CPE)
Effective Fall 1999 and thereafter, all new first-time freshmen admitted
to a CUNY degree program are required to pass the University Proficiency Exam.
The CPE tests students in aspects of academic reading, writing and critical
thinking and assesses the proficiency of associate degree students prior to
graduation, students seeking to transfer into the senior colleges, and senior
college students advancing from the lower to the upper division. Additional
information may also be obtained at:
Applying for Graduation/Waivers
In the semester
you are expecting to graduate, you must apply for graduation. The registrar’s office will then send you a
letter indicating if you have fulfilled all the requirements for graduation.
If you need a waiver for a course, it is during this final semester
that you would seek one from Dr. Schulman, the Chairman of the Department.
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As you progress through the
program, check off the courses you have taken:
COLLEGE REQUIREMENTS:
______ ENG 12
______ ENG 24
______ HPE 12
______ GROUP 1 (Indicate course: ______________________)
______ GROUP 2 (Indicate course: ______________________)
______ GROUP 3 (Indicate course: ______________________)
______ GROUP 4 (Indicate course: ______________________)
______ GROUP 5 (Indicate course: ______________________)
DEPARTMENT REQUIREMENTS
REQUIRED COURSES:
______ TAH 1
______ TAH 2
______ TAH 17
______ TAH 18
______ TAH 19
______ TAH 90
______ TAH 91
______ TAH 92
______ BA 11 or ES 51 or substitute (Indicate
course: _____________)
______ BA 14 or RM 33 or substitute (Indicate
course: _____________)
______ BA 60 or substitute (Indicate course:
_____________________)
Plus 2
courses from either A or B below:
A. Tourism
______ TAH 12
______ TAH 15
______ TAH 65
B. Hospitality
______ TAH 19
______ TAH 22
______ TAH 43
______ TAH 72
______ TAH 74
Additional Elective Courses
______ (Indicate course: ______________________)
______ (Indicate course: ______________________)
______ (Indicate course: ______________________)
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Department of Tourism and Hospitality
Course Descriptions
TAH 00100 – INTRODUCTION TO TOURISM AND HOSPITALITY (3 crs. 3 hrs.)
Overview of the many and varied organizations and agencies that make
up the tourism and hospitality industry, their roles and interrelationships.
Topics include transportation, lodgings, restaurants, wholesale and
retail operations, attractions, government owned parks and facilities, trade
organizations, and governmental agencies.
TAH 00200 – DESTINATION GEOGRAPHY
(3 crs. 3 hrs.)
Destination development topics include: travel motivation; man-made and natural attractions, and activities in their geographic
context; major tourism destination areas; selling techniques used when counseling
clients. Pre or corequisite: TAH 00100
TAH 01200 – TOURISM ENTREPRENEURSHIP
(3 crs. 3 hrs.)
The role of governmental and quasi-governmental bodies
as they affect the operation and financial status of travel retailers and
wholesalers. Introduced to the use of computer
systems, students become familiar with governmental regulations and financial
sales reports. Pre or corequisite: TAH 00100
TAH 01500 – CRUISES AND SPECIALTY
MARKETS (3 crs. 3 hrs.)
Presents various specialty, niche travel
markets to the student. These markets include: cruises,
Adventure Tourism, Heritage Tourism, Spa and Fitness Tourism, Special Interest
Sports Tourism, Gaming and Casino operations. Pre or corequisite:
TAH 00100
TAH 01700 – TOURISM AND HOSPITALITY
TECHNOLOGY (3 crs. 4 hrs.)
Surveys critical technology components in travel and
tourism, hospitality and food service. Students develop a basic understanding of these systems and their
application to each industry through workplace simulations and online activities.
Pre or corequisite: TAH 00100
TAH 01800 – CASE STUDIES IN TOURISM AND HOSPITALITY (3 crs. 3 hrs.)
The case method is used to examine the various
components of the tourism and hospitality industry. Each case contains details
of actual operations that can be viewed from various
perspectives in reaching solutions. Relevant technology and analytical tools
are utilized throughout the course. Pre or corequisite:
TAH 00100
TAH 01900 – THE BUSINESS OF
TOURISM & HOSPITALITY (3 crs. 3 hrs.)
Survey of critical business competencies and applied technology strategies
to manage, market, create and promote tourism and
hospitality products and services. Relevant reports and
documents are prepared by students through simulated activities. Entrepreneurial
activities are placed in a Tourism and Hospitality
context. Pre or corequisite: TAH 00100
TAH 02200 – FRONT OFFICE OPERATIONS
(3 crs. 3 hrs.)
Survey of front office operations within a hotel including
front desk, reservations, customer service, night audit, marketing and human
resources. Students master
and apply critical skills and competencies for careers in the Hospitality
industry. Pre or corequisite:
TAH 00100
TAH 04100 – INTRODUCTION TO MEETING PLANNING (3 crs. 3 hrs.)
The basic essentials and elements of meeting planning
plus an introduction to the opportunities and responsibilities in this growing
field. Pre or corequisite:
TAH 00100
TAH 04200 – EVENT PLANNING AND
OPERATIONS (3 crs. 3 hrs.)
To effectively manage the increasingly complex area of hotel and association meeting and
event planning and operations, students learn to understand and deal with
fiscal constraints and acquire necessary skills and knowledge to successfully
interact with the various players involved.
Prerequisite: TAH 04100
TA