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Client and Networking Service
Faculty and Staff E-Mail accounts are created upon request. Your department chairperson must submit a request. Direct requests to Helpdesk, Information Technology Department Abusing your rights as a Kingsborough Community College E-mail user will result in the loss of privileges to our E-mail server.(Policy
of E-mail use attached)
Accessing your e-mail away from school
Our Web-based solution is CROWN all you need is a web browser application. Such as Internet Explorer or Netscape. Most Internet providers are compatible. Below are instructions on accessing your e-mail when away from your computer
Your e–mail Account can be accessed via a World Wide Web Interface and access via any web browser (We usually use Netscape Navigator/Communicator) but these instructions are adaptable by users of Microsoft Internet explorer, Opera, ICab, etc…
First, make sure you are logged on to the Internet (Dial up your ISP, or make sure your cable or DSL modem is online). Next start your preferred Web browser (Navigator, Explorer, etc). When it has completed its start up enter the following URL (Universal Resource Locator) in the Location Field (the white area below the browser buttons near the top of the page) or if you are reading this message in e–mail you may simply double click on the URL <http://crown.cc.kbcc.cuny.edu>.
In a very few moments you should see the mail server sign–in page. Which will ask you for both your user ID (which is your e–mail account in the form of JQPUBLIC@KBCC.CUNY.EDU) and your E–mail Password. If you do not know your password please call the Kingsborough Help Desk at extension H–E–L–P or (718) 368–4840 if off campus, and it can be reset; note that we can not retrieve passwords only reset/change them. Now click the Logon button, in a few moments the Mail Server will verify your password and user ID and a mailbox Summary screen page will appear.
The mailbox Summary Page contains your mailbox information and a selection “Options” to change your personal options for e–mail we recommend that most users do not touch the options at all and just use the defaults. To access your e–mail Click on the Main mailbox (Usually titled “Main” and usually in Blue letters). Your mailbox will now open and all e–mail message Subjects will be displayed.
To access/read the individual messages click on the Subject for the desired e–mail (again, usually in Blue letters) and the text of the message will be displayed. Click the back button on your browser to return to the mailbox window and review other messages if desired. If you are done reviewing the messages you may delete them from the mail server by placing a check in the box on the extreme left of each message you wish to remove and then pressing the delete button near the bottom of the page. This will permanently remove the message from the mail server and you will no longer be able to read it or any addresses or information contained within.
If you are completely done with e–mail processing Press the Logoff Button near the top of the page to complete your session with the Mail Server, Failure to logoff may cause you problems when you try to access e–mail again, so please remember to logoff.
Vacation message is useful when you plan to be away from your Kingsborough computer or if it is not available.In the event that you receive an e-mail with a virus attachment: Our e-mail Administrator will notify you regarding the virus and sender.An E-mail virus is a program or document attached to an e-mail message that, when opened, spreads by generating an e-mail message containing itself as an attachment and sending it to any number of recipients and groups in the e-mail address book.
Note - the original program or document does not need to enter the system via e-mail. It could originate from any outside source, e.g., diskette, network drive, Web page etc. If you receive harassing or abusive communications Threats, or you believe that your
privacy or property involving technology has been violated. You should report the matter If you receive harassing, abusive or offensive communications "Spam" or "chain letters" from outside of the University community, you usually can report the incidents to the Help Desk staff, as most schools, corporations, and Internet service providers do not intend their electronic resources to be used for such a manner.
Computer Center (368-4840)
Department of Public Safety (368-5069)
If you have any questions send them to the Help Desk at any time. E-mail questions are usually answered the next business day. Some questions need additional investigation and take longer. Our Help Desk Staff will notify you. In some cases we may request that you submit your request in writing, you can fax, e-mail or send request via Mail Room. Every request is then entered into the Help Desk Log and followed up. Priorities do occur, but each call will handled as efficiently and promptly as possible.
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