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Grievance Policy

When the services do not meet your expectations, we encourage you to register your complaints following the four-step procedure listed below.

Step 1: Access-Ability Services Counselor

You should discuss your concern(s) with your assigned AAS counselor. If a satisfactory solution is not reached, you can proceed to the second step, a written appeal to the Director of Access-Ability Services.

Step 2: AAS Director

After the Director receives your concern(s), you may expect that the Director will:

  1. Interview you
  2. Review the relevant materials
  3. Interview other relevant individuals
  4. Give response in a timely manner.

If you disagree with the findings or the resolution offered by the Director, you may appeal to the Office of the Vice President for Student Affairs (Room A-216). If the complaint involves disability discrimination, you are encouraged to appeal to  Chief Diversity Officer in the Office of Equal Opportunity & Diversity Management (OEO).
By email at  or Room V231 in person, or by telephone at 718-368-6896.

Step 3: Office of the Vice President for Student Affairs

When filing a final appeal with the Office of the VP for Students Affairs, you should provide:

  1. A copy of the written appeal and supporting documentation
  2. The response to your appeal from the Director of Access-Ability Services

Step 4: Office of Civil Rights

Filing a Section 504/ADA complaint with the responsible federal agency does not impair your right to a prompt and equitable resolution of your complaint. To pursue your complaint with the regional agency, you may contact:

Office for Civil Rights, New York Office
U. S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Telephone: (646) 428-3800
Fax: (646) 428-3843
TDD: 800-877-8339

Retaliation against any person who files a complaint of alleged discrimination, participates in an investigation, or opposes a discriminatory employment or education practice of policy is prohibited by City University of New York policy, by federal, and by state law.